Concerned residents don’t fully understand USP partnership

I would like to address the story, “City: Too many problems with warranty program plan” (Auburn Reporter, April 26) as many uninformed statements were included.

I appreciate the opportunity to provide clarification about the partnerships Utility Service Partners (USP) has with many communities in Washington and across the country.

Homeowners are often unaware that they are responsible for the maintenance and repair of the sewer and water lines between their homes and the street.

USP helps communities educate homeowners about their responsibilities and provides residents with optional service plans to ease the financial burden and inconvenience associated with these repairs.

In order to show that an approved partnership is in place, like those already in Sunnyside, Dayton, Kelso and Kenmore, USP will use the city’s logo in mailings to residents. This is done to assure residents that the program is valid, for the residents’ benefit, and implemented with the approval of the city.

The article never notes that this important detail, about the use of the logo, is always fully discussed and agreed to with our partners on the front-end

USP uses city-supplied mailing lists whenever possible to ensure that correct geographic boundaries are identified and accurate homeowner information is used. In cases where this is not available, USP will utilize publicly sourced name and address information.

However, resident confusion can result from outdated addresses or addresses in the same zip code but outside of city boundaries.

We are 100 percent committed to transparency in everything that we do. That is why all mailers sent to residents have been approved by the cities with which we partner. We also provide our partners with training and tool kits to ensure they fully understand the program, the benefits to residents, and the process we use for communicating to residents about the program.

USP is part of a nationally respected company with an A+ Better Business Bureau rating and more than 500 partnerships with cities, municipalities and utilities across the country.

We take pride in our partnerships, the transparent way in which our company operates, and the plans we offer to ease the burden of home repairs for Washingtonians.

– Myles Meehan, SVP, public relations, HomeServe USA, parent company of Utility Service Partners

More in Letters to the Editor

Washington needs Reichert’s vote on a farm bill that works for families

The Supplemental Nutrition Assistance Program (SNAP) – often called food stamps –… Continue reading

Hader is the choice for Congress

The key questions voters hoping to flip the 8th District need to… Continue reading

Hader can get the job done right

Trumpublican. I didn’t coin that word. I heard it on TV. It… Continue reading

Schrier is the best fit for Congress

Kim Schrier has my unequivocal support for Congressperson of Washington’s 8th Congressional… Continue reading

Thanks, for the commentary

A shout-out to Mr. Rich Elfers for his commentary about civility (“Sweetest… Continue reading

Blown away by all that went up

Well, another Fourth of July has come and gone. I really enjoyed… Continue reading

Cost of helping the RTA

Things are looking up. The wife and I just received the notice… Continue reading

Let’s share the credit, embrace monumental effort

Several weeks ago I stood at the podium with Lan Jones, co-president… Continue reading

Stop the insanity of powerful fireworks

I could be homeless or dead because of lawbreaking persons armed with… Continue reading

It’s time to clean up the mess

Regarding the apartment fire on Main Street that occurred several months ago.… Continue reading

Hiding the ugly truth of border crisis

What is happening to the immigrant children who were separated from their… Continue reading

Time to take action, reunite families

I’ve sat for days now and watched in horror as kids have… Continue reading